Frequently asked questions.

An account lets you track requests, exchange secure messages, accept proposals, and download reports. You can create one while submitting your first request.

Yes. Add multiple samples to one request, or upload a CSV using the template provided in the request builder.

Select Other / Custom, describe the analysis, and attach any supporting documents. We review custom projects individually.

No. Pricing is provided in a proposal after review. Nothing is charged at submission.

Results are private by default. You can choose to make a report public or unlisted, and can change that preference before release.

Every released report carries a verification code and QR code. Anyone can enter the code on the Verify a Report page to confirm the report is authentic and current.

Sample requirements depend on the analyses requested and the form of the sample. General guidance is listed on the Sample Requirements page; final requirements are confirmed after review.

Submission instructions are provided privately in your account after your request is approved.

Use Request Testing to describe your sample and select the analyses you need. Westbound Analytics reviews every request before anything is shipped or paid.

Yes. Select any combination of individual tests or a package. Approved scope is confirmed in your proposal.

You can request rush turnaround when building your request. Rush availability and charges are confirmed during review; it is not guaranteed.